Customer Service:

1. We Guarantee our Products: We hope that you enjoy the items that you are going to order. If for any reason you are not satisfied with your Bilingual Books for Kids, Inc. © purchase, you can return it and receive a replacement, an exchange or your money back. Please just send the items, in re-salable condition and insured by the United States Postal Service, with your original shipping receipt and the reason for the return within 15 days from the date of the invoice to:

Bilingual Books for Kids, Inc.
P.O. Box 653
Ardsley, New York 10502-0653

Please be advised that only unmarked and unstamped books are returnable and videos are not returnable unless defective.

2. Note Some of these bilingual titles are not available for periods of time due to inconsistent printing by some publishers. As such, there will be times when some titles are temporarily not available. We will make all efforts to provide you with your choices and when we receive your order, we will notify you if there is a problem or if there will be a delay in fulfilling the order.

3. For stock items, please allow up to 4-6 weeks for delivery. Out-of-stock or special order titles may take up to 8 weeks for fill.

4. If there is a specific title that you want us to look for, just email us at: bilingualbooks@mindspring.com

5. Please let us know if there are any other titles you would like to see us carry.